Refund policy
Suufle HMWR Return and Cancellation Policy
At Suufle HMWR, customer satisfaction is our top priority. If you are not satisfied with the products you have purchased, the following conditions apply:
Return Conditions
You may request a return within 14 days from the delivery date.
The product to be returned must:
- Be unused
- Be in its original packaging
- Be in resalable condition
For hygiene reasons, returns of products that come into contact with food are not accepted if they have been used.
Return Process
You can initiate your return request by contacting us.
For approved returns, a refund will be processed within 3–7 business days after the product reaches us.
Non-Returnable Items
- Custom-made or personalized products
- Used or damaged products
- Products worn out due to industrial use
Cancellation Policy
Your order can be canceled before it is shipped.
For orders that have already been shipped, the return process will apply.