Terms of service

Suufle HMWR Terms of Service

All users who visit and shop on this website are deemed to have accepted the terms stated below.

1. GENERAL PROVISIONS

This website is operated by Suufle HMWR.
All visitors using the website agree to comply with these terms of service.

Suufle HMWR reserves the right to modify the site content, products, and services without prior notice.

2. PRODUCTS AND SERVICES

All products listed on the website are subject to stock availability.
Product prices and descriptions may be changed without prior notice.
Product images are for illustrative purposes only and may slightly differ.

For HORECA (hotel, restaurant, bulk purchase) customers, special pricing and quotation processes may apply.

3. ORDER AND PAYMENT

An order is considered valid once the payment is completed.
Suufle HMWR reserves the right to cancel orders in case of suspicious transactions.
Orders may be canceled in case of incorrect pricing.

4. DELIVERY

Orders are shipped within the specified timeframes.
Delivery times may vary depending on the shipping provider.
For large-volume and industrial orders, a customized delivery plan may be applied.

5. RETURN AND RIGHT OF WITHDRAWAL

The customer has the right of withdrawal within 14 days from the date of delivery.
Returned products must be unused and in their original packaging.
Returns are not accepted for products damaged due to industrial use.

For detailed information, the Return Policy page shall apply.

6. USER RESPONSIBILITIES

The user:

  • Is responsible for providing accurate and complete information
  • Agrees not to misuse the website
  • Undertakes not to violate the rights of other users

7. INTELLECTUAL PROPERTY

All content on the website, including:

  • Logo
  • Design
  • Images
  • Texts

Belongs to Suufle HMWR and may not be used without permission.

8. LIMITATION OF LIABILITY

Suufle HMWR:

  • Shall not be held liable for any direct or indirect damages arising from the use of the website
  • Cannot be held responsible for damages resulting from improper use of products

9. DATA PROTECTION AND PRIVACY

User information is processed in accordance with applicable data protection laws.
For detailed information, please refer to the Privacy Policy.

10. RIGHT TO MAKE CHANGES

Suufle HMWR reserves the right to update these terms at any time.
Updated terms become effective as soon as they are published on the website.

11. DISPUTES

In case of disputes:

  • Laws of the Republic of Turkey shall apply
  • Consumer Arbitration Committees and Courts shall have jurisdiction